Rachel is responsible for the Ticketing department, ensuring the delivery of the highest standards of customer service whilst maximising revenue opportunities. Rachel is passionate about data lead decision making and driving progress and change. Interesting Fact: She must have been a mouse in a former life because she loves cheese.

As Head of QuayTickets Keith leads a team of over 60 ticketing professionals working across ticketing systems, customer and client services and the development of new services and business opportunities. Interesting fact: Keith set up QuayTickets at The Lowry in 2005 having approached directors with the idea. He also has a chihuahua called Gaius Caligula.

Michael oversees the efficient management of the SRO ticketing system, leads the event setup team, and ensure the seamless delivery and maintenance of our clients’ ticketing services. He focuses on implementing robust processes, coordinating offsite ticketing solutions, and prioritizing workloads to meet service level agreements. Interesting Fact: In his younger days, Michael co-ran a record label for left-field dance music weirdos. Strange sounds can still be heard emanating from his home studio on his days off.

In his role as a Setup and Support Specialist, Matty works closely with the Setup and Support Managers, focusing on advanced system setups and resolving escalated support tickets. He serves as one of the primary points of escalation for first-line support, whilst also handling event setups for new and existing clients, as well as the configuration and dispatching of QuayTickets hardware .Interesting Fact: Matty has a passion for theatre and a appreciation for the captivating and magical world of live performances.

Mae is a Ticketing Team Leader, and it’s their responsibility to line-manage the Ticket Sales Agents, and deal with both client and customer booking queries. Interesting Fact: in her spare time Mae plays the Viola.

Responsible for all customer facing ticketing services including the Contact Centre, Lowry Box Office, Dispatch, Group Sales and QuayTickets offsite box office operations. Managing the day to day performance of the Contact Centre to deliver the highest standards of customer and client service. Interesting Fact: Lisa once appeared on the BBCs Songs of Praise at Manchester Cathedral in the school choir, and often wonders if she missed her true vocation in life.

Liam is a Ticketing Team Leader, and it’s his responsibility to line-manage the Ticket Sales Agents, and deal with both client and customer booking queries. Interesting Fact: Liam has recently discovered the joys of hiking, and when he’s not halfway up a hill he spends most of his free time crate digging in record shops.

Heather Inputs data using our ticketing software, to Setup and support the on sale of events. Interesting Fact: Heather loves to listen to Pirate Metal.

Harvey is a Ticketing Team Leader, responsible for line-managing the Ticket Sales Agents, and deal with both client and customer booking queries. Interesting Fact: Harvey enjoys playing and listening to music and watching sport.

Ed is a Set Up and Support Specialist, primarily responsible for setting up events for non-theatre based clients such as East Lancashire Railway, Day Out with Thomas, Avon Valley Railway, Gandeys Circus and Ladyboys of Bangkok. He has extensive experience with reports and ticket design. Interesting Fact: Has eaten live ants in the jungle, and fished for and eaten Piranha.